Arnold Clark Review
Website: https://www.arnoldclark.com
Phone: 0141 648 1088
Address: 454 Hillington Road Glasgow, G52 4FH
Email: [email protected]
About company:
Where are we now
Since the opening of our very first showroom, it’s been quite the journey! Today, Arnold Clark Automobiles Ltd sells more than 300,000 cars a year and has locations stretching from Elgin to Southampton.
And we’re not done yet! Our aim is to grow, innovate and inspire while continuing to offer genuine value for money and provide customer service of the highest level. Let the journey continue…
- Over 20,000 cars in stock
- New cars from 28 different manufacturers
- 193 dealerships
- 160 Service Centres
- 17 Accident Repair Centres
- 14 Parts Centres
Taniyahd1952
I don’t know how much this company pays people to give them a good review but it must be a lot, because I have constantly received the worst costumer service ever and I’ve only been with them for 6 months. I had loads of difficulty at the start with my car and documents etc. and the customer service was shocking, not helpful at all. And today, it was worse. I went to get my car serviced, after the service was completed I find out that there were a few issues with the car (that I’ve had for just 6 month). I called the branch to find out how there could already be issues with the car, considering I received it 6 month ago and since then we’ve been in lockdown, so it hasn’t really been running that much. I wanted to find out a bit more about this, as I thought it was ridiculous that the car already needed work. I asked the customer service adviser if he could explain what could cause the issues, because I just didn’t understand. The customer service adviser I spoke to, Ric Pratt, was obviously having a bad day or just not understanding what I was trying to ask, as he began to raise his voice at me. I asked him very nicely why he was getting so agitated, and asked him to calm down. It took a while for him to calm down and actually speak to me and not shout. I’m a teacher and I don’t even think I’ve ever raised my voice at a pupil like Ric raised his voice. I think he must of known that the company was in the wrong and became very defensive. Arnold Clarks ready needs to work on it’s customer service team, and also make sure that they cars they sell are in perfect condition before handing them to customers..